Thank you for choosing NihetBeauty as your skincare provider. We strive to provide exceptional service and products to our valued customers. Please take a moment to review our refund policy, which aligns with international standards for online stores using the WooCommerce platform.

1. Refund Eligibility:
– We do not offer refunds on any skincare items purchased from our online store unless explicitly stated otherwise.
– Refunds may be considered in exceptional cases such as:
– Product damage during shipping: If your order arrives damaged, please contact us immediately with photographic evidence of the damage.
– Incorrect product or variation: If you receive an incorrect product or variation, please notify us within 48 hours of receiving the order.

2. Return Process:
– If your refund request meets the criteria mentioned above, we will assess your claim and provide instructions for the return process, if applicable.
– Please note that return shipping costs are the responsibility of the customer, unless otherwise agreed upon by NihetBeauty.

3. Non-Refundable Items:
– Certain items are non-refundable, including:
– Skincare products that have been opened or used.
– Products that are personalized or made-to-order.
– Skincare consultations and recommendations.

4. Skincare Consultations and Recommendations:
– We offer online skincare consultations and recommendations to assist you in choosing the most suitable products for your skincare needs.
– Please be aware that our consultations and recommendations are based on the information provided by you, and we cannot guarantee specific results.
– Skincare consultations and recommendations are non-refundable.

5. Contact Information:
– If you have any questions or require assistance regarding refunds, please reach out to us using the following contact details:
– Phone Number: 08167777031
– Email: [email protected]
– Website: www.nihetbeauty.com

6. Pick Up Address:
– For customers who prefer to pick up their orders in person, our pick-up address is as follows:
Plot 714 Friday M Oduma Street Mabushi District, Abuja.

We appreciate your understanding of our refund policy, which is designed to ensure fair and consistent practices. Should you have any concerns or require further clarification, please do not hesitate to contact our dedicated team.